A great message for anyone anywhere:)
The shop is set up to easily handle most electronic payment methods including credit cards, Etsy direct payments and PayPal, etc..
The only payment accepted by mail would be a US POSTAL MONEY ORDER. (Bank money orders, personal checks and 3rd party checks are not accepted)
Personalized items are generally shipped by US Priority Mail the day after we get your OK to proceed with the engraving. Nothing can be engraved without you viewing and eventually approving a personalized draft.
In the unlikely event of shipping damage--- Please take photos of any damaged items and the shipping container as well. We've had very few damages over the years but when it does occur, the situation is handled promptly.
Satisfaction Guaranteed! If you are not satisfied with the workmanship or the tile we will replace the marker or issue a full refund (your choice). You may be asked to supply photos of whatever the issue may be in order to avoid return shipping costs. Fair Enough?
In general, if your plaque does not live up to its advertisement claims within an 8 year period, the plaque will be replaced for shipping charges only. Again... photos may be required.